The plans
Both self-serve plans include a dedicated Spikey number, call summaries and transcripts, and email alerts, with text alerts once your number is verified. Prices are in USD, plus tax and any extra usage.
- Starter: $60 a month with 200 minutes included, then 25¢ a minute.
- Growth: $180 a month with 800 minutes included, then 20¢ a minute. Adds team access, usage reporting and advanced agent prompt controls.
- Scale: custom pricing for 1,000 or more minutes a month, with bulk discounts. Contact us for a quote.
How minutes are counted
Usage is calculated from the recorded length of the calls the assistant handles. Calls you or your team answer never reach Spikey, so they do not use minutes. Included minutes apply to the current billing period and do not carry over to the next one.
To estimate, count the calls you miss in a typical week and multiply by four or five. At an average of three minutes a call, Starter's 200 minutes cover about 66 calls a month and Growth's 800 cover about 266. Your calls may run shorter or longer, so check your first month's usage.
Costs outside your plan
Your phone provider may charge for call forwarding, and forwarded calls can count against your own phone plan. Check with your carrier before you set it up. These charges are separate from Spikey.
Extra usage within a billing period is charged at your plan's rate. It may be charged as soon as it reaches an amount equal to your monthly plan price, rather than at the end of the period.
Keep spending predictable
An optional extra-usage limit pauses new calls once the recorded threshold is reached. It is not a guaranteed ceiling: calls already in progress and delayed usage records can still add charges. Set it where an unexpectedly busy week would not hurt.
Plans renew monthly until cancelled, and you can cancel online in Settings under Billing. Service continues through the period you have already paid for.